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Colleen's Articles in Customer Service

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  • To Thine Own Self Be True: Five steps for dealing with angry customers
    As a sale professional, what you do need to understand is how to handle angry customers whenever they inevitably come into your life. Sales people will have at least one difficult customer during their career. Colleen Francis from Engage Selling has given us five positive ways to deal with angry customers “Dealing with customers”. …. http://www.engage-selling.com/
  • Climbing MT. SAMIE
    I never cease to be amazed at how many sales people focus on themselves rather than on what their customer actually wants to buy. Are you selling to Marketing VPs in the textile industry or Chief Technology Officers in the aerospace industry? The answer to this question defines your product, whether it’s a tradeshow booth, retirement-planning system, clothing line or human resource staffing service. If your solution will help a prospect accomplish something or.... http://www.engageselling.com
  • Know Your Customer
    It’s much easier and more profitable to keep an existing customer than it is to land a new one. Research tells us that most North American companies lose half of their customers every five years. Four of the best practices used by some of the top firms in the country to increase their customer retention rates and maximize their profits are Measure your current status, confirm the criteria for success, know your customer’s requirements and ask them questions.... http://www.engageselling.com

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