- The Treasure Trove in Your Suggestion Box
Do you have a suggestion box for your business? If so, how sincerely do you consider the recommendations and complaints you receive? If you haven't yet tapped this invaluable resource, this article offers several tips for using the input you collect to actually strengthen your business and bring in more revenue. - Prescribing the Ideal Future for Your Business
Throughout history, we humans have tried many ways to predict the future, from reading palms to stargazing. Once we understand what we would like the future to represent, we're better able to take the actions required to prescribe it, rather than simply predict it. Preferably, that future will resonate with our passions, gifts, and what we (or our companies) can truly excel at doing. This article offers a two-stage process for this purpose. - Techniques for Boosting Your Expert Status
Why is developing "expert status" so important in business positioning these days? Because as consumers, our ability to focus our attention has reached an all-time low due to the deluge of information and advertising we contend with today. We thus lean on know-it-all experts, or "mavens," to give us authoritative advice on what to think, do, or buy. This article offers a three-stage process for building a maven reputation in your field. - Discovering Your Criteria for Business Success
Aligning our life passions with our business purpose can help us define a set of "business success criteria." Until that occurs, we might be unable to recognize the options that truly fuel and inspire us -- those that are best suited to our values and strengths. Once we develop these important criteria, we can select worthy endeavors with much deeper insight, as well as choose the best possible collaborators, clients, and employees. - Tips for Setting the Conditions for Business Success
Creating a stellar organization involves setting the conditions to help people do their very best work, and your company’s success depends on designing the circumstances under which people can function most effectively. Two areas that deserve attention in this regard are your ability to observe the results of cause-and-effect relationships, and how well your business can shift to becoming system-dependent instead of remaining person-dependent. - Ready to Get Organized? 7 Tips for Developing Business Systems
Wherever you are today with respect to growing your business or organization, developing systems and processes represents a crucial part of setting the conditions for success. Because it’s so important to establish a robust foundation before your business explodes with new business, this article offers seven ideas for systematizing your organization. - Developing a Value Philosophy
Providing great benefit to customers doesn’t occur by accident; it comes directly from applying a well-designed value philosophy. What does it take to create outstanding products and services that are not only profitable, but also capable of converting ordinary consumers into “raving fans”? This article covers four critical ingredients that produce stellar products, services, and customer relationships. - Are Your Policies Driving Your Customers Crazy?
There are a variety of ways in which we might be inadvertently frustrating our customers and clients. One of the most common involves our policies and procedures, which may be unnecessarily confusing or restrictive. By being alert for situations that put our customers on the defensive and handling those situations gracefully, we can retain our customers’ loyalty and avoid driving them away.
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